Support

Order

Our order department will be happy to assist you 24 hours a day.
1. You may place your order on-line, by phone at 1-800-265-1089, 905-738-6918, by fax at 905-738-5612.

2. All order must be checked within 24 hours, we will call you for order conformation and payment.

3. No minimums order. However, orders less than $100 will be subject to a $10 small order handling fee.

4. Special order
If you are looking for a product that doesn’t appear in our website Please ask your representative and we will let you know if we can get it for you

5. Backorders totaling $25.00 or more will be shipped to you
When they become available at no additional shipping charge. Furniture and equipment excepted.

6. We use Purolator and Federal postal system. Special carriers are Used for large orders. Delivery charges for furniture and equipment?
orders may vary. We will quote prior to shipping. Alternative shipping method are available on request, however we take no responsibility for shipping that is arranged by our customers.

7. All price are subject to change without notice.

Payment

1. We accept Visa, MasterCard, American Express, Certified cheque, And money order.

2. Credit card payment will be applied at time of invoicing

3. All orders with a subtotal of $500.00 or more, and being paid with a credit card, will require an authorization form to be filled out and signed by the customer.

Taxes

1. All Canadian Customers pay 5% GST. Ontario customers without PST exemption will also pay 8%.

2. Please contact customer service to get a PST exemption form.

Return

1. We have a 100% Customer Satisfaction Policy.
Merchandise is properly packed and in perfect condition when Leaving our warehouse. Any problems with products, Any loss Or short shipment must be reported within 48hours of receipt.

2. only returns with authorized return numbers will be accepted

3. No returns accepted after 15days. Products with damaged goods Or boxes will not be accepted for return. No return will be accepted without a copy of original invoice.

4. All returns must be shipped pre-paid. Returned for credit or exchanged must be approved by us and will be subject to a 20% restocking fee. No cash refunds.

5. No return accepted on Furniture, Equipment or Special orders. And precision instruments such as tweezers, nippers, scissors, etc